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Thank you, American Idol!

This nine-season-old TV favorite may not be biblical in nature, but it is the closest to Moses coming down from the mountain with the Ten Commandments. It showed the way… in this case, to social media activism. “Dial 1-888- IDOL-008 to vote for Adam Lambert.” And millions did, time and time again, for Adam or their favorite.

As a people, we never did that before. Never had the means or the opportunity to be so easily heard. We had the right generation at the right time for the right reason, being counted by this new (at that time) form of expression.

A few years later, there was another kind of call… this time, the 2004 Christmastime tsunami in Indonesia, and we learned we could help in the same manner. But it was this year’s Haitian earthquake that really made the point.

Get this: When the Red Cross asked people to text “Haiti” to the number 90999, millions did within days and still do, for Haiti and then Chile a few months later. The call triggered an automatic $10 donation added to the phone bill, resulting in more than $32 million actually collected to date. And as an added bonus, the money got into use almost immediately with no check to write or pledges to cover. (Does any young person write checks anymore? Do you?)

We have learned the technique, and in a very short period of time, learned something even more important: Benevolence! More people–and notably more of our young–were moved by the tragedies, and their friends, busy texting back and forth, Facebooking and twittering about the suffering are doing what now comes naturally: letting their fingers do the talking.

Social networking taught a whole new generation something their parents, television, direct mail, newspaper headlines and emotional pleas could never do. It got them immediately and personally involved, just like that.

Social networking tools and the habits engrained in using them, have changed charitable fund raising dramatically. And that’s a positive thing. Said USA Today, “good causes are finding younger, first-time donors who are more likely to give via messaging or Facebook than by writing a check after opening a traditional solicitation delivered to a mailbox outside their door.” Well, duh. What’s a mailbox?

While donations from social media is still a lesser percentage of the overall, a survey of nonprofit organizations show online donations growing 28% in the last few years. In 2008, 10 groups have raised $25 million or more, thanks to Twitter, Facebook, texting and the like.

The future of charitable giving, say those whose success depends on it, is in social media. There is no world this growing and ever evolving trend will not touch… in one way or another.

Jerry Constantino, April 16, 2010

Jerry Constantino was President and Publisher of PJS Publications, a group of 20 special interest magazines owned by VS&A Venture Capital and later, Primedia. He now writes fiction and blogs irrelevantly at itsnutsoutthere.blogspot.com.

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New Ways to Measure Success

April 15th, 2010 | Posted by patrickroland in News - (0 Comments)

The new Internet might demand new thinking about success, but old yardsticks still apply.

The Daily Blogger recently provided an interesting list in its article, “10 Social Media Monitoring/Analytics Monitoring Tool for Measuring Social Media” for adjusting your thinking about social media marketing success. Your number of hits and referrals and links clicked might be old news because social media success is measured a little more loosely. The article claims success in the Web 2.0 can only be measured in goodwill and a positive opinions toward your brand. To help, they provide 10 sites that help track your social media mentions.  We were confused, though, because the list provides a great deal of analytic tools for measuring numbers and fewer for measuring positive responses.

The SSN Take: Positive impression sounds like a great measuring stick, but numbers still speak loudly.

Patrick Roland, April 15, 2010

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Just as the overabundance of SEO companies can make finding an expert frustrating, so to can the avalanche of self-proclaimed social media gurus create confusion for SMBs.

If you are a small business and want to learn the ins and outs of social media, the best way is often to get your hands dirty. Lisa Barone from smallbiztrends.com writes about five methods that are great for social media education in her recent article “How Can SMB Owners Learn Social Media? Blogs are her first recommendation. Following a few social media blogs is an excellent way to gather fresh information. Online communities like forums can get tough questions answered and provide a more conversational environment. Webinars are ideal for going deep into a social media topic, while local conferences take the conversation to the highest level. Lastly, experimenting with social media is perhaps the best way to move forward and chart your company’s social media course.

The SSN Take: Find sources you believe in, learn from their bag of tricks, experiment, then put your best ideas into practice.

David Hardt, April 15, 2010

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Fan Pages Build Business

April 15th, 2010 | Posted by patrickroland in Facebook | marketing | News - (0 Comments)

You’re probably already using social media to tell customers about your goods and services, but a fan page could do even more.

The Nation recently said, in its article “Social Media Role Continues to Grow,” that fan pages have an increasingly strong impact on business. Twitter and regular Facebook pages are a great way to get your name out to the public, but they don’t offer the full spectrum of tools. Only with a fan page can you develop unique content like quizzes, games and contests in addition to spreading the word about your products. Fan pages also have a special spot on user profiles and will help differentiate your business from just being a friend.

The SSN Take: If you are already using Facebook, there is no reason not to start a fan page and reap all its benefits.

Patrick Roland, April 15, 2010

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When it comes to using social media for recruiting, Deloitte—which provides auditing, consulting, financial advisory, risk management, and tax services through independent firms worldwide—deploys a full-court press.

“Deloitte is taking a multifaceted digital approach to recruiting by using a blend of social networking resources and multimedia elements. A versatile introduction to their company is available at the click of a button,” reports the T+D Blog in “Deloitte: The Future of Recruiting is Social Media.” Deloitte’s program integrates several interactive media outlets, including a micro-site, a Twitter feed, a Facebook page, a LinkedIn group and a YouTube channel.

The micro-site provides an in-depth look into the lives of the firm’s Gen Y workers through a series of profiles and short films. The Twitter feed, “Life at Deloitte,”features daily tweets designed to provide insight into the company’s different practice areas and the latest hot topics from a variety of business leaders. The “Your Future at Deloitte (U.S.)” Facebook page also has interactive message boards where potential job candidates can join the discussion. A campus-focused LinkedIn group helps connect college students with employees and recruiters.

Deloitte’s YouTube channel, “Your Future at Deloitte,” features video testimonies from employees about why they chose the company and what the work means to them.

Deloitte, which has about 169,000 employees worldwide, estimates it will hire about 4,800 full- and part-time employees during 2010.

Sodexo USA, the global food and facilities management services provider which was recently awarded ERE’s 2010 excellence in recruiting award, also makes use of a full social media arsenal. “Sodexo’s social media initiative is on the leading edge of best practices,” writes John Sullivan in “Best Practices in Recruiting” on ERE.net. “Its web presence effectively communicates Sodexo’s company culture, and opportunities across a Careers blog, Facebook page, LinkedIn group, YouTube channel, Twitter and Flickr.” The Society for New Communications Research has recognized Sodexo for its pioneering work in microblogging.

Employing a more one-dimensional social media recruiting campaign, Sears Holding Corp., recently posted 7,000 positions with TweetMyJOBS, a Twitter-based job board service. Writing for ReadWriteWeb , Sarah Perez says TweetMyJOBS president and founder Gary Zukowski claims the partnership makes Sears, which also includes the Kmart chain, one of the largest brands to embrace mobile recruiting. The service lets job seekers receive instant notification on their cell phones via Twitter when new jobs are posted online.

The partnership has a large potential to grow as Sears posted more than 500,000 job openings last year via traditional recruiting channels.

Another social media recruiting partnership features CareerBuilder.com and Facebook.

In “It’s time to update your Facebook status—recruitment strategies move toward social media in 2010” on examiner.com, Megan Munch notes that job postings from CareerBuilder now also post directly to Facebook. “The best matched candidates will be able to see the company’s job advertisement on the side of their Facebook page.”

Careerbuilder and Facebook also cooperate in helping the more than 700,000 local companies that have Facebook pages improve their image. CareerBuilder consultants work with clients, checking their Facebook pages weekly—blogging, posting updates, new hires and accomplishments—as well as monitoring site activity.

Munch offers one bit of advice to potential job seekers using social media, especially those fresh out of college. “I would advise taking down [photo] albums titled ‘The Hangover Album.’ Inappropriate behavior can and will affect job and internship opportunities.”

John Sniffen, April 14, 2010

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With the line between search and social media blurring, what happens next?

“One’s first inclination might be to get the heck out of the way and see how it all shakes out. But can you really afford to? You’ll miss all the fun, not to mention some of the opportunity,” writes Norm Elrod, a digital media consultant. On SearchEngineWatch.com, he reports in “Where Search and Social Media Collide: Real-Time Search and Twitter” about a panel discussion on the topic. Among the points Elrod highlights are the following.

Rand Fishkin, CEO of SEOmoz.org, said search engines will be able to select the more trustworthy sources of social media information. He advised making content that appeals to social users, and then nudging them to push it out to others.

Companies can follow Google Trends, base content on seasonal events, and catch the wave of popularity as it swells, said Harry J. Gold, CEO, Overdrive Interactive. Google loves new content, especially with the incorporation of social media. Marketers should create it and push it out to social media outlets.

Mike Mothner, founder and CEO of Wpromote Inc., said companies that worked hard to gain rankings for commercial search terms may find themselves pushed down the page by real-time search results. Real-time search also expands the reach of social media. Interactions in the Twitter-sphere now have much larger reach. Reputation management is harder.

The SSN take: It’s a brave—and sometimes scary—new world, but as Elrod says, the opportunity belongs to those who participate.

John Sniffen, April 14, 2010

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Ordinarily, agriculture and technology are two forces that don’t mix as well as seed and feed, but the AgChat Foundation is working to change that.

AgChat.com is a website that allows farmers to share their stories with the almost 99 percent of the world that isn’t directly involved with agriculture. According to AgWired.com, in the article “AgChat Foundation To Help Farmers With Social Media,” AgChat has created a space where farmers can share their experiences, inspire one another and reach “agvocates,” as well as consumers. Twitter currently serves as their strongest social network channel, but the foundation equips farmers with social media tools to reap benefits from YouTube, LinkedIn, Facebook, blogs and other services. The AgChat Twitter page can serve as a great model for building an energetic social networking community.

The SSN Take: Visit AgChat on Twitter and you’ll find social media at its best; an authentic voice and compelling content are two instruments that will help your business plant the seeds of a thriving social media campaign.

David Hardt, April 14, 2010

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Etsy is the largest online marketplace for crafts and its marketing strategy is just as unconventional as its handmade goods.

Etsy specializes in selling unique handmade crafts, but their social media efforts are a great model for any SMB marketing in the social media age. The company has tried some traditional advertising methods like print ads, but the new direction is solidly grounded in word of mouth referrals. In a recent online Wall Street Journal article, “Creating Etsy’s Handmade Marketplace,” Rob Kalin, the founder of Etsy, expressed an important aspect of his Etsy community: “I don’t want to hide behind a corporate firewall and start speaking with some third-person voice.” He adds that he is also fond of the rallying cry of “Keep it human.”

SSN Take: Etsy’s strategy of humanizing their company and living out their core beliefs through social media is a great model to emulate to cultivate customer loyalty.

David Hardt, April 13, 2010

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Mob Mentality

April 13th, 2010 | Posted by patrickroland in News | Twitter - (0 Comments)

It’s no secret today’s youth are savvy social media users, but will they riot for you?

In a recent Huffington Post article “Social Mob: Trend Du Jour?” detailed a surprising Twitter trend.  Spontaneous groups, called Flash Mobs, have been planning and gathering around Philadelphia using Twitter. The surprising thing is that these sometimes innocent, sometimes troublesome, gatherings are created and implemented in minutes. This speed and effectiveness speaks volumes about social media’s power. Now, everyone using social media for public relations purposes would love to have this type of effectiveness with an audience. But what we must remember is that these gatherings were probably done, like packing people into a phone booth or streaking a football game in years past, as honest fun, not as a social media phenomenon.

The SSN Take: If you want your message to take flight with social media users, being honest and real is your best bet.

Patrick Roland, April 13, 2010

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A Fresh Idea For Social Media Set-up

April 13th, 2010 | Posted by David Hardt in News - (0 Comments)

You’ve plotted a sensible course of action for your company’s social media goals; however, you might wonder if there are any fresh actions that have avoided your radar.

In her article “How Can SMBs Get Set Up In Social Media?,” Lisa Barone covers seven key areas of social media planning. It’s the last one that breaks free of the usual big ideas, like ‘listen more carefully to consumers.” The seventh guideline is labeled “Set up a Process to Watch the Action.” Although this concept deals more with the ongoing process of measuring goals than getting started, it is nonetheless a critical step. One of the tools Barone discusses in this section gives you the ability to thoroughly monitor your brand. The Twitter Sentiment application allows you to enter a search term into Twitter and then get charts and graphs highlighting positive and negative tweets for that term.

The SSN Take: Monitoring your brand through tracking tools can be as crucial to your set up as the conventional social media 101 guidelines.

David Hardt, April 13, 2010

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