Strategic Social Networking - Archive

Social Media Marketing Analytics (SMA) Continued – A Closer Look at Strategic Development and Strategic Connections

With brand monitoring and competitive research, a business can collect a wealth of knowledge – but then what? In “Social Media Marketing Analytics – Strategic Development, Part Four Of An Exclusive 7-Part Series,” Midure explains:

“As I tell every client that comes into our agency, when developing a strategy in the social media arena, simplicity and incremental implementation is key…Start off small and gain momentum such as building a Facebook Page. Then roll in some nice applications as tabs, develop a content calendar and possibly try some promotions such as a sweepstakes. Then dive into Twitter, look into the investment of building a blog as well a backing everything up with some Search Engine Marketing to boost visibility and traffic to your assets.”

Strategic or tactical? Maybe some of each. Jumping into the social media arena requires both.

Strategic Connections are covered in “Social Media Marketing Analytics – Strategic Connections, Part Five Of An Exclusive 7-Part Series”:

“Insights tools such as Alteiran SM2 allow you to uncover what I like to call “power users/sources” because it ranks an individual or entities “popularity/influence…Why is this important? It gives you a great understanding of how viable the user/source is in terms of making a connection. What are the benefits? Marketing effectiveness by taking advantage of the user/source’s avid network of followers/supporters.”

Power users can be ‘Joe Schmo’ with avid Twitter followers, a popular blog or celebrity, or a well-known CEO. Web statistics, like unique site visits, Tweets, or user interactions, make it possible to track how influential these power users are.

Insight tools may make finding these connections easier, but actually tapping into power users’ networks may prove more challenging. In the labyrinth of social media, tracking strategic connections can quickly turn into too many numbers with too little strategy.

Philip West

November 30, 2011

Social Media Marketing Analytics (SMA) Continued – Brand Monitoring and Competitive Research Explained

Part two of Star Group’s series on Social Media Marketing Analytics covers Brand Monitoring – a key to a business’s social media presence. In “Social Media Marketing Analytics – Brand Monitoring, Part 2 of An Exclusive 7-Part Series,” Midure explains:

“Brand Monitoring, to put it simply, is the understanding of who, what, where, why, when and how 3rd party sources or customers are referring to your brand. Brand Monitoring has become an extremely necessary and important responsibility for any business in today’s environment.”

So it boils down to a lot of data – what are customers, the media, competitors, and employees saying about you? What’s being tweeted, blogged, linked, and liked about you? When is this all happening and is it good or bad?

Competitive Research asks the same questions, just about your competitors. In part three of Midure’s series, “Social Media Marketing Analytics – Competitive Research, Part Three of an Exclusive 7-Part Series,” he notes:

“Just as you do for your own brand, it is YOUR job to be on top of what your competitors are doing, LISTEN and be attentive of what is being said about them. YOU need to be aware of what they are doing well and what they are doing not-so-well.”

Add your competitor’s brand monitoring to the mix, and all this knowledge can help identify niches, opportunities, and failures. It all comes down to better knowledge and better performance.

It’s clear that this data organized and turned into knowledge can help any business. While these strategies are not new ideas, in the Web 2.0 city that never sleeps, it is constantly becoming more challenging to round up all that data.

Philip West

November 29, 2011