How should companies interact with employees and customers when considering how to use social media? Gary Koelling, senior social technology manager for Best Buy, suggests treating it like a first date. “Ask yourself, ‘What kind of relationship do I (not We) want to have? . . . If it’s a purely transactional relationship that’s fine. If it’s something else, try to plot it on a line of intimacy somewhere between ‘Someone I see a couple days a week in the elevator’ and ‘Soul mate.’ Hopefully, for their sake, it’s somewhere in the middle.” In his response on The Online Marketing Blog, Koelling adds, “Then practice. Keep it small. Say hi. Get to know each other. Try things. Learn. If a jaded old ad guy like me can figure it out, the rest of you should be fine.” In other words, keep it simple, listen and use common sense.
John Sniffen, Feb. 13, 2010
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