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The TechCrunch.com article “Confirmed: Canadian VC Firm OMERS Ventures Takes $20M Stake in HootSuite at $200M Valuation” explains the details and significance of this major investment in social media management. The investment should cause growth in every part of HootSuite’s business including personnel and development time. The article says that so far the major investors have declined cashing in, continuing to stay on board—and it’s easy to see why.

According to the article

 “…it is a sign of how the “freemium” model is gaining currency with investors. Watson says the “bulk” of HootSuite’s 3.5 million accounts take the company’s free offering, but there is an increasing number opting for the different tiers of paid service, too. Those include a “pro” option aimed at smaller businesses; an enterprise service for larger numbers of users; HootSuite University that involves a training/accreditation element; and one aimed at those reselling the product.”

Users can monitor the major social media networks (Twitter, Facebook, LinkedIn) through HootSuite’s dashboard and custom analytics. This deal is a prime example of growing interest in social media from big business as a powerful and refined money making tool, and we should hope that other large investors follow suit, propelling startup companies and the development of social marketing technology.

Derek Clark, April 5, 2012

Skyhook, the leader in mobile location intelligence has just announced integration with the number one third-party Twitter app Tweetcaster for use on Amazon’s tablet/reader Kindle Fire, according to the article “TweetCaster Leverages Skyhook Technology to Enable Location Services for Kindle Fire” on MarketWatch.com. The groundbreaking Location Engine developed by Skyhook will for the first time allow Fire owners to use location-based applications. This program will allow for Nearby Tweets and geotagging, but that just scratches the service of what this integration means for the device.

From the article:

“’Any Android app that uses Skyhook will automatically work on the Kindle Fire without any changes,’ said Ted Morgan, founder and CEO of Skyhook. ‘The Skyhook SDK not only provides superior location reliability, but also protects developers from increasing fragmentation. Developers can build their app once and avoid worrying whether the device has proper location support.’”

Tweetcaster is available on the Android App Store (now Google Play), and can be downloaded here. With Skyhook allowing use of other location apps like Mapquest and deCarta, developers and users of Kindle’s latest toy will get even more bang for their buck.

Derek Clark, April 3, 2012

Several designers are taking advantage of social media to get their creations out there for consumers to view via their mobile devices. Burberry, a British luxury fashion house, manufacturing clothing, fragrance, and fashion accessories started this trend in 2011 and several more designers are following suit for the upcoming New York Fashion Week Spring/Summer 2012 collection. Twitter to Get First Look at Several New York Fashion Week Collections

James Gardner, founder and chief executive officer of Createthe Group, has this to say on the subject:

“The fashion show has changed. There is a frenzy of desire to be part of this industry. It has become a consumer-facing event,” Gardner told WWD in his SoHo office space. “It is now for consumers just as much as it is for editors and the industry.”

Gardner also offers:

“This is not a gimmick. It provides consumers with insider access and a deeper relationship [to the company] and the brands get knowledge about what consumers like.”

Fashion Week’s Latest Digital Moves

Adding this mobile tool is especially attractive to the luxury shopper who wants to be in the know and the first to see the latest trend. In addition, this takes shopping with mobile devices to the next level, and shows the magnitude of the impact of the online consumer audience.

Sandy McIntosh, February 21, 2012

 

Reporting from Beijing, The Wall Street Journal announces, “Twitter Can Censor by Country.” The news must please censorship proponents the world over, perhaps even a few in the US Congress.

Journalists Loretta Chao and Amir Efrati inform us:

“Twitter Inc. says it can now make content selectively available to users based on geography, and plans to use that ability to enter countries with ‘different ideas’ about freedom of expression as a human right—reflecting the difficult ethical questions facing Internet companies.

“The effort underscores thorny issues for Internet companies as their websites become more global and interconnected among different countries, and as they must cooperate with diverse views on Internet content control. For websites like Twitter as well as social-networking site Facebook, this has meant being blocked in countries like China where controls are more aggressive.”

To be fair to Twitter, the issue of censorship in other countries is indeed a tricky one. Refuse to play ball at all, and you’re banned completely. Will that really help the end users, the citizens who struggle to obtain information? Perhaps a little censorship is a small price to pay for allowing them even limited access to the information superhighway. At least, that seems to be the tack Twitter has embraced.

The company is not caving completely, however. They have been blocked in China for over two years, and are unlikely to be allowed back in as a result of this announcement. Why? Because that government doesn’t even want its people to know that content has been blocked; Twitter insists on giving them at least that courtesy. It is interesting to note that the company is working with Chilling Effects, an Internet freedom advocacy group, to draft its take-down notices.

You’d have to live in a cave to not realize that right now, in our famously freedom-loving country, we are in the middle of our own Internet censorship battle. Here, money is at the center of the fight. Specifically, corporations want to stop the sale of pirated goods. Corporations are people too, don’t you know?

These companies do have a valid concern, but I don’t have to tell you that the wildly unpopular SOPA and PIPA Acts propose enforcement through ham-fisted tactics that leave no room for due process. (If you didn’t know that, do some research. Right now. I’ll wait.)

The article notes that Twitter has been a crucial facilitator of political protest and revolutionary action around the world. The company also has a history of supporting transparency and free expression. However, it must do what it has to do if it wants to keep expanding. At the least, it must protect its employees from prosecution for breaking the rules in foreign lands. Yes, that would be important.

Cynthia Murrell, February 02, 2012

For news junkies, having preferred sources served in a tailor-made format may be the height of convenience. NEOtropolis discusses “How to Customize Social Media for Your Personal News Consumption.” Build-your-own news feed options have been popping up all over the social media landscape. Just last week Twitter bought Summify, whose proprietary algorithm combines users’ interests with links popular among folks they follow on Twitter.

Writer Katheleen Colan has tips for getting the most out of each platform. In Facebook, she recommends using the new groups feature to corral interests. That feature, of course, was a response to the circles in Google+, which she suggests using in a similar fashion. Ditto for the analogous functions in LinkedIn and YouTube. Colan seems most impressed, though, with Twitter’s efforts:

“Twitter is made for fast and efficient news aggregation and again, it’s all in the lists you create. Twitter’s ‘List’ function allows you to populate lists of like-minded Tweeps to quickly scan up-to-the-moment news on any topic under the sun. I probably keep too many lists and often construct temporary lists during large, important events.”

Colan goes on to recommend the HootSuite dashboard for some serious media aggregation. The application monitors social networks, performs custom analytics, and provides a space for collaboration. The basic version is free, so it might be worth checking out.

Cynthia Murrell, February 1, 2012

The City of Atlanta and TweetMyJobs are working together in a partnership that will enable employers to streamline the process of recruiting and expedite delivery of available job notices to individuals seeking employment. City of Atlanta Launches Local Job Matching Platform Powered by TweetMyJobs – This online jobs platform sends the information to job seekers via the social networks, email or mobile.

The article states:

“We’re proud to be working with a forward-thinking leader like Mayor Reed who understands that mobile is a critical element in the communication and distribution of job opportunities because there are entire segments of the population who do not own a computer but do own a mobile phone.”

It sounds like this new online jobs platform will reach more people and in so doing should help our current economy. Not only does it reach more people it is specific to the types of employment people are qualified for. In addition, the service provides analytical data that will provide insight to decision-making leaders that will aid them in potential job growth for the city. It is all good – or at least it sounds that way to me.

Sandy McIntosh

January 25, 2012

To celebrate the holidays, Google decided to reward users of its Google+ service with a gift of upgrades. The Official Google Blog detailed the changes in “Google+: A Few Big Improvements Before the New Year.”

The company added fine-grained controls that enable the user to graphic-equalize and fine-tune the stream.

“When viewing the stream for a particular circle, you’ll now see a slider at the top that lets you adjust how posts from that circle should be blended into the main stream.” “One of the most useful and valuable features of the redesigned Google bar is the red notifications indicator.” “Viewing a photo in Lightbox has been completely redesigned with improved navigation, enhanced comment legibility and better overall utility.”

The improvements are meant to keep pace with Facebook’s Timeline feature and Twitter’s redesign. Whether or not the new functionality addresses the issues early Google+ users have had with the service remains to be seen. But look at it this way, as a present, they beat a pair of socks.

Rita Safranek, January 12, 2012

Facebook and Twitter, who knew the possibilities coming out of them, and retail sales is one of them. In an article, Social Media Spurred Sales for Independent Retailers in 2011 some retailers took advantage of social media to advertise and were happy with their results. Why not utilize an avenue that everyone is viewing on a daily basis? A definite positive trend has started here and it is expected to continue into 2012.

Cheryl Daskas, co-owner of the upscale Tender boutique has this to say: “We sold out thousands of pairs in a few days,” Cheryl Daskas said. “Blasting it on Twitter really drove it home. It was a lot of fun.”

Utilizing apps for smartphones is also expected to help with retail sales. According to Joan Primo, principal of Sylvan Lake, Mich.-based Strategic Edge and a retail real estate consultant adds:

“You see people doing a lot of comparison shopping with them,” she said. “Somewhat because of smartphone apps, you’ve got a lot of fluidity between the customer and the store and the retailer’s website.”

I don’t know if using these high-tech advancements will result in increased retail sales, but it sure makes things convenient for the consumer. We live in a continually changing world, and keeping up with the technology, while could be monetarily advantageous in some business situations, could present an issue for those not embracing the technology.

Sandy McIntosh, January 3, 2012

With brand monitoring and competitive research, a business can collect a wealth of knowledge – but then what? In “Social Media Marketing Analytics – Strategic Development, Part Four Of An Exclusive 7-Part Series,” Midure explains:

“As I tell every client that comes into our agency, when developing a strategy in the social media arena, simplicity and incremental implementation is key…Start off small and gain momentum such as building a Facebook Page. Then roll in some nice applications as tabs, develop a content calendar and possibly try some promotions such as a sweepstakes. Then dive into Twitter, look into the investment of building a blog as well a backing everything up with some Search Engine Marketing to boost visibility and traffic to your assets.”

Strategic or tactical? Maybe some of each. Jumping into the social media arena requires both.

Strategic Connections are covered in “Social Media Marketing Analytics – Strategic Connections, Part Five Of An Exclusive 7-Part Series”:

“Insights tools such as Alteiran SM2 allow you to uncover what I like to call “power users/sources” because it ranks an individual or entities “popularity/influence…Why is this important? It gives you a great understanding of how viable the user/source is in terms of making a connection. What are the benefits? Marketing effectiveness by taking advantage of the user/source’s avid network of followers/supporters.”

Power users can be ‘Joe Schmo’ with avid Twitter followers, a popular blog or celebrity, or a well-known CEO. Web statistics, like unique site visits, Tweets, or user interactions, make it possible to track how influential these power users are.

Insight tools may make finding these connections easier, but actually tapping into power users’ networks may prove more challenging. In the labyrinth of social media, tracking strategic connections can quickly turn into too many numbers with too little strategy.

Philip West

November 30, 2011

Part two of Star Group’s series on Social Media Marketing Analytics covers Brand Monitoring – a key to a business’s social media presence. In “Social Media Marketing Analytics – Brand Monitoring, Part 2 of An Exclusive 7-Part Series,” Midure explains:

“Brand Monitoring, to put it simply, is the understanding of who, what, where, why, when and how 3rd party sources or customers are referring to your brand. Brand Monitoring has become an extremely necessary and important responsibility for any business in today’s environment.”

So it boils down to a lot of data – what are customers, the media, competitors, and employees saying about you? What’s being tweeted, blogged, linked, and liked about you? When is this all happening and is it good or bad?

Competitive Research asks the same questions, just about your competitors. In part three of Midure’s series, “Social Media Marketing Analytics – Competitive Research, Part Three of an Exclusive 7-Part Series,” he notes:

“Just as you do for your own brand, it is YOUR job to be on top of what your competitors are doing, LISTEN and be attentive of what is being said about them. YOU need to be aware of what they are doing well and what they are doing not-so-well.”

Add your competitor’s brand monitoring to the mix, and all this knowledge can help identify niches, opportunities, and failures. It all comes down to better knowledge and better performance.

It’s clear that this data organized and turned into knowledge can help any business. While these strategies are not new ideas, in the Web 2.0 city that never sleeps, it is constantly becoming more challenging to round up all that data.

Philip West

November 29, 2011